Caithness Crystal : Real Glassmaking Experience in Kings Lynn, West Norfolk

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Privacy Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, we will ask you to input, and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We, and our third party providers of advertisements and content, may collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored by FastStats software, and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

    * Processing your orders;
    * For statistical purposes to improve this Website and its services to you;
    * To serve website content and advertisements to you;
    * To administer this website;
    * If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

When you create a shopping account while ordering online you will be given the option to receive information from caithness-crystal.co.uk by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by clicking on the unsubscribe link at the bottom of the e-mail or by e-mailing us at info@caithness-crystal.co.uk

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you will be given the option to receive information from caithness-crystal.co.uk by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by clicking on the unsubscribe link at the bottom of the e-mail or by e-mailing us at info@caithness-crystal.co.uk

Your Personal Information may be disclosed to reputable third parties. Caithness-crystal.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will not be able to use this Website.

In addition, if any external advertisements appear on this site, our third party advertiser may place or recognise a unique Cookie on your browser but it will not collect any personally identifiable information about you.

Please check back frequently to see any updates or changes to our privacy policy.

Caithness-crystal.co.uk is a trading name of Caithness Crystal Limited.

Questions regarding this Policy should be directed to the Registered Office of Caithness Crystal Ltd as follows:

Caithness Crystal Ltd, Paxman Road, Hardwick Industrial Estate, Kings Lynn, Norfolk, PE30 4NE

We understand the increasing privacy concerns that many people experience when purchasing from an online company.

At Caithness Crystal Ltd your information will always be kept confidential. We will never sell / disclose / rent information about our website visitors to any outside parties.
At Caithness Crystal Ltd , we Endeavour to protect your privacy, and only collect information that is relevant and useful in providing both you and us a more responsive, convenient and positive experience. The primary purposes of collecting information are for transactional information and for providing you with a better website experience. Information required to process an online transaction includes: your name, address, phone number, email address, credit/debit card details
We will only use information collected from you in a lawful manner. We will never use any information collected from you, unless permitted to do so.
Customer security is of paramount concern to us.
Caithness Crystal Ltd  takes customer informational security very seriously and is constantly looking to invest in the most modern and effective safeguard technology.
We do not store any financial data.
Our website features an array of external links that are intended for your benefit and interest. However, external websites may operate different privacy policies to us, thus we would advise that you refer to their individual policies.